Until a few years ago, Australia’s supermarkets enjoyed a century of trading nirvana, isolated from operationally excellent global competitors. The Coles-Woolworths-Metcash trio dictated their own rules to consumers. Prices were high and the product range limited, with a drift towards low-quality home brands, to keep stacking margins.
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The science of failure in retail The good thing about science is that it’s true whether or not you believe in it. Neil DeGrasse Tyson, Astrophysicist.