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Retail Systems Business Analyst

Australia, South Africa, or UK

Our vision

Retail Directions is a leading provider of end-to-end software solutions for retailers across Australia, New Zealand, and EMEA. Our mission is simple - to make retailing easier. To do this, we provide our clients with retail solutions and services built around our leading end-to-end retail management platform.

Our typical clients include general merchandise retailers such as apparel, sportswear, and homeware retailers. We offer our people a culture of innovation, agility, opportunity, and reward in return for dedication, passion, and proactivity.

Key Responsibilities

We are seeking an experienced Business Analyst to join our team and work closely with our clients to ensure their needs are met through our software products. The Business Analyst will be responsible for gathering and documenting business requirements, as well as working with technical teams to design, develop and test software solutions. Key responsibilities include:

  • Conducting workshops and interviews with stakeholders to gather and document detailed functional and technical specifications for software development projects. These Requirements Specifications will be used as a blueprint for project scope and delivery.
  • Participate in pre-sales workshops, to assess a prospective client’s business objectives and the degree of fit of the Retail Directions Platform.
  • Collaborating with technical teams to design, develop, and test software solutions that meet business requirements.
  • Collaborating with consultants to report any potential overrun against the agreed effort and cost, and control out-of-scope requirements through change control procedures.
  • Participating in project planning and providing input on timelines and resource requirements.
  • Providing guidance to project teams on requirements and ensuring alignment with business goals.
  • Create and review user documentation.
  • Keep up to date with new developments and events in the retail industry and wherever possible document gaps and new ideas that may be of benefit to the Retail Directions Platform.

Skills

The successful candidate will have:

  • Excellent communication and interpersonal skills.
  • Strong stakeholder engagement and management skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong attention to detail and ability to manage multiple tasks.
  • Ability to adapt to changing requirements and priorities.
  • Customer-focused mindset and ability to understand and interpret their needs and priorities.
  • Flexibility and openness to feedback and new ideas.
  • Good time management and organisational skills.
  • Excellent analytical and problem-solving skills to make informed business recommendations.
  • Experience with data visualisation tools and techniques, such as dashboards and reports.

Requirements

The successful candidate will have:

  • Either a tertiary qualification in Information Technology, Business or related commercial field or demonstrable equivalent experience.
  • At least 3 years commercial business analysis experience.
  • Proven experience writing software requirements specification and business process modelling.
  • Knowledge of relevant retail software and technology, such as point-of-sale systems, head office systems, and advanced warehouse management software.
  • Several years of experience as a Business Analyst, preferably within the retail industry with a strong understanding of retail business processes and practices.
  • Experience with tools such as Azure DevOps is desirable.
In return, Retail Directions offers a dynamic and supportive work environment, competitive salary packages, and opportunities for professional growth and development. If you are a self-motivated individual with a passion for technology and a desire to work with leading retailers, we encourage you to apply for this exciting opportunity.

How to Apply

If you feel you have the skills and experience to excel in this role, and would like to join our Retail Directions team, we would love to hear from you.

APPLY FOR THIS ROLE

Got a few questions before you apply? Contact us.

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