Channel Fusion Today!
Today's customers expect to deal with a retailer as a single organisation, rather than with separate Web and store-based businesses.
They expect to be able to buy in a store, over the Web or over the phone. Then they may wish to pick up the goods or get them delivered (from a warehouse or from a store).
If they then want to return the goods, they should be able to do this at the nearest shop or through the post.
They expect to be able to buy in a store, over the Web or over the phone. Then they may wish to pick up the goods or get them delivered (from a warehouse or from a store).
If they then want to return the goods, they should be able to do this at the nearest shop or through the post.
If they buy a gift card, it should work in the Web shop and in the stores.
All this sounds logical, obvious and easy, but it is surprising how many retail systems just cannot deliver this...
But, those retailers who use Retail Directions systems can provide the full omni-channel shopping experience for their customers now.
All this sounds logical, obvious and easy, but it is surprising how many retail systems just cannot deliver this...
But, those retailers who use Retail Directions systems can provide the full omni-channel shopping experience for their customers now.
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RMS System
RMS is designed to centrally control the key aspects of retail business. It manages and monitors stock, range, prices, promotions, stores, warehouses, people, sales and profits. It tracks all accounting information and feeds it directly into external financial systems. It also detects fraud and helps in loss prevention.
RMS is designed to centrally control the key aspects of retail business. It manages and monitors stock, range, prices, promotions, stores, warehouses, people, sales and profits. It tracks all accounting information and feeds it directly into external financial systems. It also detects fraud and helps in loss prevention.
SMS System
SMS handles store-level business functions within a single application: front-end (POS) and store back-end - including reporting, reconciliations, banking, petty cash, stock control, messaging, and time in attendance.
SMS handles store-level business functions within a single application: front-end (POS) and store back-end - including reporting, reconciliations, banking, petty cash, stock control, messaging, and time in attendance.
SMSmx System
The Mobile Extension for the Store Management System (SMSmx) provides retailers with the flexibility of mobile computing on the shop floor.
The Mobile Extension for the Store Management System (SMSmx) provides retailers with the flexibility of mobile computing on the shop floor.
Live Store Communications
DCM system (which runs on every register and in the head office) moves individual transactions as they occur using advanced message queuing mechanism.
If the network and the database at the other end are available, the data travels in real time. Otherwise, store-and-forward process is initiated.
DCM system (which runs on every register and in the head office) moves individual transactions as they occur using advanced message queuing mechanism.
If the network and the database at the other end are available, the data travels in real time. Otherwise, store-and-forward process is initiated.
To find out how Retail Directions can assist your business, call us on
