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Solutions Consultant

Melbourne or South Africa

Our vision

Our mission is simple - to make retailing easier. To do this, we provide our clients with retail solutions and services built around our leading end-to-end retail management platform. Our typical clients include general merchandise retailers such as apparel, sportswear, and homeware retailers.

Operating in a dynamic and competitive market, we pride ourselves on differentiation through 20 years of retail-specific expertise combined with out-of-the-box and tailored retail solutions that help retailers to achieve their goals. We offer our people a culture of innovation, agility, opportunity, and reward in return for dedication, passion, and proactivity.

We are looking for the very best retail people in APAC, UK, and South Africa to help us expand on our success and continue to deliver amazing retail experiences for both our clients and their own customers.

Your role

Retail Directions is looking for an experienced and high achieving retail solutions consultants who can engage with our current and prospective clients in consultative selling processes.

You will need to have a proven success record and extensive experience in retail technology consultancy and account management, and be able to combine retail knowledge and experience with a technical understanding of retail systems, ideally with a network of contacts within the retail industry. 

You will be able to demonstrate a successful track record of complex IT solution consultancy-led engagements in the retail sector whilst consistently achieving budgets and targets. You will ideally have a good understanding of omnichannel retail solutions.

Your responsibilities

You will be responsible for managing the account engagement, growth and client satisfaction aspects of our relationship with our clients, whilst providing guidance on our best-of-breed solution, business advice, and running campaigns.

  • Solutions Consultants are responsible for strengthening customer relationships and ensuring customer satisfaction, resulting in deeper engagement and revenue growth for Retail Directions.
  • Solutions Consultants will collaborate with the product development teams at Retail Directions, to customise and expand products to meet the needs of evolving markets and our individual clients.
  • Solutions Consultants must be able to demonstrate complex software products and explain concepts to clients and prospective clients to communicate how such products meet clients’ needs and how they can enhance their businesses.
  • Solutions Consultants must also monitor the progress of product installations and implementations to maximise customer success.
  • Solutions Consultants hold regular review meetings with clients to discuss any opportunities, challenges, and areas for improvement.
  • Solutions Consultants advise clients on upgrades or new products that may be suitable for their business.

Additionally, Solutions Consultants are required to:

  • Provide business leadership and product knowledge in support of the sales cycle.
  • Address product-related questions and proactively find solutions to address client challenges.
  • Become a trusted advisor at all levels within the client organisation.
  • Educate clients on how existing and new product features and functionality work, and how they can contribute to their business growth.
  • Frequently conduct and coordinate reviews with client teams.
  • Build relationships with decision-makers, business contacts, and influencers.
  • Prepare account reviews and business forecasts and perform monthly business reviews.
  • Become an expert in the use of all Retail Directions products and services.

About you

Skills and Capabilities

You will be a skilled communicator and have strong organisational and project management skills as well as a practical knowledge of the retail industry. You will also need to acquire and maintain deep understanding of Retail Directions Platform and its usage in the field:

Team Collaboration

  • Able to maintain high energy and a strong positive attitude and work effectively in a team.
  • Be highly motivated and have a confident approach when dealing with people.
  • Proven ability to perform confidently in a client-facing role.
  • The ability to create and maintain positive and productive relationships across all levels of Retail Directions and our clients’ business.
  • Demonstrate ability to manage internal resources to satisfy the clients’ objectives.
  • Demonstrate strong interpersonal skills and the ability to work well with others.

Project Management

  • Strong problem solving and issue resolution skills.
  • Strong prioritisation and facilitation skills.
  • Able to adhere to a plan and meet deadlines.
  • Able to handle multiple tasks and balance your workload based on priority of assignments and consistently deliver outputs within the quality standard on time.
  • Disciplined and well-structured approach to work.
  • Ability to work well under pressure whilst maintaining attention to detail.
  • Ability to work independently and on own initiative i.e., without direct supervision.


  • Excellent verbal and written communication skills. The ability to communicate clearly in English over the telephone, in writing, and in person is essential.
  • The ability to handle all communication, whether verbal or in writing, in a professional manner.
  • Proficient documentation skills.

Technical Acumen

  • The desire to build a detailed knowledge of Retail Directions’ software system.
  • Able to learn Retail Directions’ software applications and their underlying architecture to the level required to provide advice about the system and its operations and deployment.
  • Working knowledge of relational databases.


We would expect you to have:

  • Tertiary qualification in Information Technology, Business, or a related commercial field or demonstrable equivalent experience.
  • At least 3 years hands-on experience of defining solutions, managing delivery of solutions and services to clients.
  • Retail industry experience with a working knowledge of retail practices and business processes.
  • Broad commercial awareness.
  • Sound skills in business acumen, communications, stakeholder engagement and influencing, relationship management.
  • Proven report writing experience.

We would like you to have:

  • Working knowledge of the Microsoft Windows Platform and Microsoft Office applications.
  • Recent experience with both store-level and Head Office retail management systems.

If you feel you have the skills and experience to excel in this role, and would like to join our Retail Directions team, we would love to hear from you.


Got a few questions before you apply? Contact us.

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