Retail customers shopping in store

“Partnering with Retail Directions is one of the best business decisions we have made.”

Andrew Marcun

GM, Bed Bath N' Table

Sell · Retail Directions Platform

eCommerce

An online channel that shares the same database as your stores, not a plugin bolted on the side.

The Challenge

An online store that lives apart

Most retailers run eCommerce on a separate platform, then spend endless effort syncing stock, pricing and orders back to the business. Oversells, mispriced products and delayed fulfilment are the result.

How Retail Directions solves it

Web and store on one platform

Your web store trades on the same live inventory and pricing as every store. Online orders can be fulfilled from stores or the warehouse, and every online customer is the same record as your in-store customer.

What you get

  • Shared real-time inventory with stores and warehouse
  • Consistent pricing, promotions and gift cards online
  • Ship-from-store and Click & Collect fulfilment
  • One customer and loyalty record across web and store
  • Order management and returns handled centrally
  • Connects to leading storefront and payment platforms

In practice

Online and in store, one business

When a customer shops online then returns in store, it just works, same stock, same prices, same customer, same rules.

Retail customers shopping in store

“Partnering with Retail Directions is one of the best business decisions we have made.”

Andrew Marcun · GM, Bed Bath N' Table

See eCommerce in action

Contact us and we will demonstrate exactly how it works for a retailer like yours.