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18
Jul-18
Wednesday

Netflix subscriber growth slows

22
The Wall Street Journal reported that Netflix added 5.2 million paid subscribers during the second quarter, which was around one million subscribers shy of the company's forecast. Despite its slowing momentum, Netflix still confirms, as evidenced by Blockbuster's demise, that certain retail verticals will progressively shift exclusively online. Netflix isn't the only video content streaming service, and every customer that shifts to digital in this space means fewer DVD sales.    
17
Jul-18
Tuesday

Google's AU chief engineer calls for AI rules

24
The AFR reported that Google's chief Australian engineer has called for government and businesses to decide rules for Artifical Intelligence (AI), sooner rather than later. The article notes that there are many ethical, societal and economic questions about AI that still need to be resolved. For example, governments are grappling with the impending challenge of automation-led jobs disrupting multiple sectors and the increasing sentience of systems will soon pose science-fiction-like ethical questions about how humans should interact with AI. Contradictory to many media reports, and inline with our own thinking, the Google boss believes that AI should be viewed as a multiplier of human ingenuity and not a replacement for it.

Two sides to the supermarket plastic bag ban

20
In an attempt to quell the backlash over phasing out single-use plastic bags, Inside Retail reports that Coles and Woolworths have accelerated efforts to acclimatise shoppers to their bans on single-use plastic bags. Coles are offering increased Flybuys points to customers until 17 July, while Woolworths will allow customers to earn bonus Woolworths Points, at a rate of 2 per bag (up to 30 bags), until 31 December. The fact remains that research by Queensland University of Technology estimates that an extra $71 million in gross profit is on the table for Woolworths and Coles from the sale of 15c bags.  

US retail figures

24
The Wall Street Journal joined the dopey group of media outlets that analyse retail sales by comparing monthly sales to the month before. We had to do some serious digging to find the relevant number: Market Watch reported that retail sales growth in the US over the last 12 months was a whopping 6.6%.  Even with inflation at 2.9%, this is a solid number. As usual, the growth was uneven, with declines in the clothing, electronics, department stores and grocery sectors. The US economy continues to boom, despite the potential for a serious trade conflict with China.
16
Jul-18
Monday

Sussan still on the market

12
The AFR reported that Naomi Milgrom, who controls Sussan, Sportsgirl and Suzanne Grae fashion chains, has invited investment bankers to pitch for a role in helping to sell the business. Previously, Citigroup was tasked with finding buyers and did not succeed, indicating that the task won’t be easy. The AFR quoted figures from FY2016 and 2015 for the ARJ Group Holdings, which owns the retailer: the EBITDA shrunk between these two years from $61 million to $12 million. Industry sources estimate the value of the business somewhere between $300 and $400 million.
14
Jul-18
Saturday

The end of Blockbuster

26
This week the video rental company will have only one location left in the US.  In 2004, at its peak, Blockbuster was employing 60,000 people and operating 9,000 stores worldwide. At the time, its market value was $5 billion and revenues were close to $6 billion, but in 2010 it failed for bankruptcy.  In the continuing discussion about the percentage of retail that will shift online, the disappearance of Blockbuster reinforces the point we made a fee weeks ago: all such statistics are irrelevant unless analysed by category.  In the video rental space, the online will surely take 100% of trade.  Anything that can be delivered electronically will ultimately end up in the pure play space.  But, other categories will continue to be dominated by brick and mortar.
13
Jul-18
Friday

Twitter to shut millions of accounts

57
The AFR reported that embattled social media platform, Twitter will cull tens of millions of suspicious accounts from users' followers, in an effort to restore trust and address a pervasive form of social media fraud. Many Twitter users have inflated their follower counts with automated or fake accounts, effectively buying increased relevancy to bolster their political, business or entertainment careers. The Washington Post reported last week that Twitter suspended more than 70 million accounts in May and June. Following Facebook's recent UK penalty for a data breach, this is another example of the squeeze felt by big technology companies from all angles - social, regulatory and the media.

Old Navy merging digital and physical

21
The NRF reports that, after months of experimenting and testing, Old Navy has rolled out a strategy integrating physical and digital retail to all stores, allowing its customers to "order online and collect in store" and "make immediate purchases from employees in-store using mobile checkout capabilities". Of course, the initiative is needed to ensure the retailer's relevancy in the market, but we're just not sure how the story made the headlines. Our clients have been offering click & collect and trading off the shop floor with mobile POS for years.

Noni B sales growth

20
Noni B Ltd issued a trading update for FY 2018, with solid like-for-like sales growth (4.5%).  The company also announced an increase in EBITDA to $37 million ($23 million the year before).  Sounds like a solid number, but we do agree with Warren Buffet that EBITDA is virtually meaningless.  It is EBIT that really measures company performance and many organisations tend to conveniently avoid talking about it.
12
Jul-18
Thursday

Retail staff with digital and marketing skills in demand

19

Inside Retail reported that two-thirds of retail employers are likely to give their staff a pay rise of less than 3% in their next review and 10% will not increase salaries at all. The figures come out the 2018-19 Hays Salary Guide, which also notes that retailers will continue to rely heavily on temporary and contract staff. In terms of hiring, at head office the skills in demand trend toward retail professionals with digital and marketing expertise. This aligns with our message that the future of retailing demands an elegant Digital Path to Purchase across all channels, not just e-commerce.

Facebook hit with maximum UK penalty for data leak

29
Facebook has been hit with an A$895,000 financial penalty over a data leak to political consulting firm Cambridge Analytica, according to a report in the AFR. The fine was issued by Britain's Information Commissioner Office (ICO), which accused Facebook of "not protecting user data and failing to be transparent about how it shard information with third parties".  The ICO will be expanding its investigation into data and politics, looking closely at possible Brexit-related offenses as well. Like we said in yesterday's Pulse covering the same topic, it's just a matter of time before the data infractions by big tech and social media companies are exposed due to mounting regulatory pressure.

Catch Group eyes an IPO

16
The AFR reports that the founders of online shopping and deal business the Catch Group have engaged with investment banks UBS and Canaccord Genuity to prepare the company for a share-market float. The company and its banks are looking at a potential $200m - $300m IPO. The Catch Group's Catch.com.au e-commerce offering is a direct Amazon.com competitor in the Australian market. The business looks to be trying to capitalise on Amazon.com's recent decision to halting shipping to Australia from its US site in protest of the new GST rules for international online purchases.