Gift card woes
The Age reported that customers at Myer and Coles had their gift cards declined on Boxing Day. The problem was fixed around 5:30 pm and apparently it was caused by Coles' "third-party gift card provider's technical difficulties". Woolworths, who uses the same provider, also had its gift vouchers declined on Boxing Day. Furthermore, ANZ and Westpac payment systems faced difficulties on the day. Volumes processed on Boxing Day are massive and we feel for all who were impacted, as this is not a situation a retailer, bank, services provider or a customer wants to be faced with.