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25
Jan-19
Friday

Intelligent automation and retail transformation

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CS News reported that IBM and the NRF have released their latest joint thought leadership report, The Coming AI Revolution in Retail and Consumer Products. The report involved a global survey across 23 countries and approximately 2,000 retail industry leaders. Key findings include: 85% of retail companies and 79% of consumer products companies plan to be using intelligent automation for supply chain planning by 2021, 79% of retail and consumer products companies combined expect to be using intelligent automation for customer intelligence by 2021, and retail and consumer products executives project that intelligent automation capabilities could help increase annual revenue growth by up to 10%. In 2019, retailers and consumers will need to adapt to new retail interfaces/capabilities across AI, machine learning, 5G, blockchain and more.

Coles to overhaul distribution network

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Inside Retail reported that supermarket giant Coles plans to make a $146 million pre-tax provision in its 2019 interim results as part of an overhaul of its distribution network. The supermarket chain has signed contracts with Witron Australia to develop two new automated ambient distribution centres to replace three existing dry goods facilities across Queensland and New South Wales. The provision is related to the costs of existing leases as well as redundancies from the closure of existing distribution centres over the next five years. The two centres, one of which will be based in Redbank, southwest Brisbane, and the other in Kemps Creek, western Sydney, will cost Coles a total of $950 million over six years.

ASIC: tougher Afterpay rules 'not unreasonable'

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The AFR reported that ASIC said it sees some merit in arguments that buy now, pay later providers should be forced to meet responsible lending rules, to ensure consumers are not being inappropriately loaded up with debt they can not afford to repay. However, under examination by Senators on Thursday, ASIC did not go as far as saying the regulator would force regulatory change on providers like Afterpay and ZipPay. The issue of whether or not Afterpay and Zip should conduct responsible lending check, such as income testing, has also split the two providers. Zip advocates for scaled-back responsible lending requirements to be applied to buy now, pay later businesses, such as conducting credit checks. Whereas Afterpay does not support such regulation, arguing instead that giving ASIC the product intervention powers the regulator has requested is the appropriate action.
24
Jan-19
Thursday

The hidden costs of online shopping

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Inside Retail reported on the hidden costs of online shopping for both consumers and retailers. The article notes that “customer first” is now generally the basis of all retailer strategies. But now retailers are struggling with the consequences of the rush to meet this objective. The return rates from e-commerce are quoted as two to three times higher than those for in-store purchases. Additionally, KPMG found that the cost of handling a return can be as much as three times the cost of delivering the item in the first place. Then there are costs involved in the returns support systems and return fraud is increasing. When you add to the picture the surprising number of additional costs in being an omnichannel retailer, which materially impact margins, it begs the question: how long can the ubiquity of free returns last?  

EU fines Mastercard more than 500M euros

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DW.com reported that the European Commission has fined Mastercard €570 million for preventing retailers from looking for better card payment terms at banks around Europe. The Commission, which monitors competition, said that Mastercard's rules prior to 2015 forced retailers to pay certain bank fees in the country they are located rather than let them shop around - ultimately increasing costs for customers. The Commission said the infringement ended after Mastercard changed its rules following the introduction of the Interchange Fee Regulation. The fine would have been higher, but Brussels reduced the amount by 10% to thank Mastercard for cooperating.
23
Jan-19
Wednesday

Afterpay regulatory risks fading?

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The AFR reported that the potential for buy now, pay later market leader Afterpay Touch Group to be forced to adopt bank-like credit checks appears to have faded further after a Senate hearing demonstrated how policymakers are struggling to come to grips with the extraordinary rise of the company, and the wider sector. Heads of both Afterpay and its market rival Zip appeared at the first hearing of a Senate inquiry into the hot sector yesterday, and were split on whether or not the sector should be regulated to impose bank-like responsible lending checks - Afterpay is against the idea, while Zip supports it. Overall, Afterpay, Zip and FlexiGroup all want to keep working with ASIC on data collection, monitoring, and further reforms. This seems a sensible course of action, particularly considering the open banking regime will kick in in July.  

Uber to build autonomous bikes and scooters

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TechCrunch reported that Uber wants to develop autonomous technology for its JUMP group, responsible for its bike and scooter-share programs. Aptly named “Micromobility Robotics,” Uber’s new unit will integrate driving and sensory tech into its vehicles to be less reliant on humans to charge them. Instead, the scooters and bikes will drive themselves to charging stations or relocate to locations with higher demand. Of course, Uber will also have to deal with local laws and, more importantly, the public. It will be intriguing to see how this project evolves.
22
Jan-19
Tuesday

Super Retail Group announces new CEO

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According to an ASX announcement, Super Retail Group has appointed Anthony Heraghty as CEO, effective 31 March 2019. He will replace outgoing chief executive Peter Birtles. Heraghty is currently the group’s managing director of outdoor retailing, and is responsible for the BCF, Rays, and Macpac businesses. In a statement to investors, Heraghty said he aims to modernise Super Retail Group to compete in a changing retail environment.  

Coles closes the gap with Woolworths

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The AFR reported that new Coles managing director Steven Cain is quickly making his mark at Australia's second largest supermarket chain, getting a tick of approval from suppliers and closing the gap with rival Woolworths. According to UBS' latest supermarket supplier survey, Coles has lifted its game in 26 key measures closely linked to sales growth including working with suppliers, in-store theatre, private label, management calibre, and staff morale and has narrowed the gap with Woolworths in 24 of the 26 categories. Woolworths lifted its score in 25 of the 26 categories including pricing strategy, promotional cut-through, and private label, but with its overall score approaching 12-year highs and with Coles lifting its game, UBS questioned whether Woolworths had peaked.

New Look sets the restructuring benchmark

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Bloomberg reported that Britain’s New Look Retail Group Ltd. has reached an agreement to restructure its debt. The debt-for-equity deal gives the chain of fashion stores crucial breathing space, cutting gross borrowings to about 500 million pounds (US$643 million) from 1.35 billion pounds. New Look appears to have set a benchmark for how to respond to the storm engulfing the industry. Rather than embarking on piecemeal closures, the retailer shuttered stores in one fell swoop. It entered a company voluntary arrangement in March, allowing it to reduce its rent bill. What’s more, this was accompanied by a turnaround plan: It tackled clothing ranges that weren’t appealing to older customers. It reduced costs, pulled out of China, and focused on profitable sales rather than absolute revenue.  
21
Jan-19
Monday

Dec '18 spending up 5% over previous year

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According to the latest Commonwealth Bank Business Sales Indicator, economy-wide spending grew 0.4% from November to December 2018, driven by the purchase of “little luxuries”. The report found that business conditions and confidence are generally good and noted that consumers spent more in December 2018 than the previous year. Spending in December 2018 was up 5.3% compared to 2017. This is in contrast to Illion’s recently published analysis of business expectations, which recorded the lowest level of business confidence since the December 2017 quarter, and Westpace-Melbourne Institute’s Consumer Sentiment Index, which last week measured pessimistic consumers outweighing optimistic ones for the first time in 13 months. It's refreshing to see YoY figures, which generally paint a much more balanced picture of performance.

Zip finds investor favour

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The AFR reported that while shares in Afterpay Touch have doubled in the past 12 months, some investors are hoping its major rival, Westpac-backed payment provider Zip Co, can follow that lead. Regal Funds Management chief investment officer describes Zip as a "high-growth company that is in the sweet spot of moving from start-up losses to very high earnings growth". The renowned fund manager used to own Afterpay, but now prefers Zip on valuation grounds. Zip shares have gained 30% in the past year to give it a market capitalisation of $359 million. That is about 10% of Afterpay's. To ensure a frictionless customer experience in terms of buy now, pay later solutions, we've seen many retailers adopt both Zip and Afterpay rather than make their customers choose between the two.