Intelligent automation and retail transformation
CS News reported that IBM and the NRF have released their latest joint thought leadership report, The Coming AI Revolution in Retail and Consumer Products. The report involved a global survey across 23 countries and approximately 2,000 retail industry leaders. Key findings include: 85% of retail companies and 79% of consumer products companies plan to be using intelligent automation for supply chain planning by 2021, 79% of retail and consumer products companies combined expect to be using intelligent automation for customer intelligence by 2021, and retail and consumer products executives project that intelligent automation capabilities could help increase annual revenue growth by up to 10%. In 2019, retailers and consumers will need to adapt to new retail interfaces/capabilities across AI, machine learning, 5G, blockchain and more.