Forbes reported on "50 retail innovation stats that prove the power of Customer experience". These statistics show the changing retail landscape and just how much customers depend on personalisation, convenience and great relationships with brands. For example, in 2018, 51% of e-commerce brands offered same-day delivery, up from 16% in 2017. Experts predict that within the next two years, 65% of retailers will offer same-day delivery. 87% of consumers begin their shopping journey with digital, a jump from 71% in 2017. 77% of consumers say discounts influence where they shop, and 48% say discounts can speed up their decision-making process. The majority of customers (58%) say their top reason for leaving a shopping cart is high shipping costs. Check out the full list here.