Product Manager - eCommerce and Connected Retail

Your role

The key objective of the Retail Directions (RD) E-Commerce and Connected Retail Product Manager is to provide strategic, commercial, and functional leadership for the Software Engineers to drive the design, development and support of the E-commerce and Connected Retail solution within the Retail Directions Platform. Wide acceptance of this solution within the user community, as well as leadership and profitable operation of the development team, will be the main measures of success in this role.

Your responsibilities
  • Product Strategy Roadmap & Delivery
    You will own and develop the strategic product roadmap the Retail Directions E-commerce and Connected Retail solution - to increase penetration of the product into the retail market and within our client base.
  • Team Leadership
    You will sustain and lead a team of the E-commerce and Connected Retail Software Engineers (including Senior Software Engineers) capable of excellence in quality product development and delivery.
  • Product Management
    The role includes creating a software product management ethos across our E-commerce and Connected Retail team.

  • Product Champion
    You will spend time with prospective and existing clients to understand their requirements and suggestions, and champion our E-Commerce and Connected Retail product proposition.
  • Product Marketing & Sales Enablement
    You will research customer and user needs and supporting the creation of user stories, and recommend optimum ‘Go to market’ strategies. You will also assist in the development of product collateral and sales tools with Marketing and Account Management teams.

  • Product Development Scoping and Reporting
    You will maintain our product strategy roadmap, estimate scope of work requirements for product development, repairs, or updates, and measure and report against pre-defined KPIs based around performance and effectiveness, both individually and for the team of software engineers.

Skills and Capabilities

To be effective in this role, you will be technically capable and possess a unique blend of business knowledge and skills; you must be customer-focused; able to develop a big-picture vision, and have the passion and drive required to make that vision a reality by working with the Retail Directions team and clients. You will have a strong understanding of the retail industry, and information technology and its use in retail.

You will have strong project management skills with the ability to create plans and schedules, and to manage tasks through to completion, consistently delivering outputs within the quality standard to schedule.

You will possess a strong understanding of commercial software processes and principles and be able to learn Retail Directions software applications and their underlying architecture to the level required to provide advice about the system and its operations.

You are an inspiring team leader with excellent communication skills and a positive attitude and ability to add value to the work of Software Engineers by providing effective team leadership, coaching and mentorship.


We would expect you to have:

  • A formal qualification or extensive experience in Information Technology, Business, or related commercial field.
  • Relevant commercial Software Development experience.
  • Relevant commercial Project Management experience.
  • Relevant commercial experience in managing a software development team.

It would be an advantage if you have:

  • Experience developing both store-level and Head Office retail management systems.
  • Detailed technical knowledge of the software development environment, tools, libraries, and programming languages.
  • Detailed technical knowledge of the Microsoft Windows platform, Microsoft SQL Server, and Microsoft Office applications.

How to apply

If you sound like a good fit for this role and would like to be part of our Retail Directions team, we’d love to hear from you.

Got a few questions before you apply? Contact us.

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