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Head of Operations


About the role

Retail Directions is a successful retail software and solutions provider based in Melbourne Australia.

Established in 1993, Retail Directions is exclusively focused on retail systems with an enviable client list of globally know retail brands.

We are embarking on an exciting and ambitious growth strategy to maximise our business here in Australia, but also in many regions across the world.

To support this growth, we are looking for highly motivated and skilled operations leader to join our senior leadership team.

The Retail Directions Head of Operations will be responsible for the strategic direction and day to day running of the newly created operations function.

The role will be responsible the following internal and client facing functional areas of the business.


The successful candidate will work closely with the Board, Sales & Marketing, Finance and Solutions Dev leaders, who will be jointly responsible for the day to day management of Retail Directions, delivering on the strategic goals and financial targets.

The successful candidate will be a key member of the senior leadership team, responsible for driving the adoption of new processes and tools, sharing & driving best practices, and ensuring alignment with the business goals.

The role is key part of the newly formed senior leadership team structure and reports to the main board.

The goal is to grow the client base and create a more transparent, predictable, agile, and productive operating environment across Retail Directions which is aligned with our global growth objectives and plans.


Accuracy – Linearity – Pro-activeness – Flexibility – Sense of priority




About Retail Directions

For more than 25 years, Retail Directions has been a trusted core technology partner for some of the world’s best retail brands including Cotton On, The Just Group, Hanes & many more.  Our platform includes applications handling Point of Sale, E-commerce, Customer Engagement, Merchandise Management, Supply Chain and Business Intelligence. Our technology stack includes Angular, Xamarin, .Net, WPF, PHP, HTML5, and Delphi.


Please email with a one page Covering Letter, application statement addressing the Key Selection Criteria and your CV (no longer than three pages).

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