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Press Release + Perspective

In Search of Symbiosis: Q&A with Andrew Gorecki

June 17, 2019

As seen on Power Retail. Power Retail’s Editor, Ally Feiam sat down with Andrew Gorecki, Co-Founder and Managing Director at Retail Directions, to discuss the benefits of finding the equilibrium for retailers, technological headaches and the power of the customer experience. For many omnichannel companies, the focus is pulled purely into e-commerce. Although e-commerce, marketplaces […]

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Event Report

Benchmarking performance for future growth leaders

May 30, 2019

Earlier today, the Australian Retailers Association (ARA) held a lunch in Melbourne for senior retail executives, sponsored by Retail Directions and Tyro. The forum was led by David White, National Retail Leader of Deloitte Australia who provided attendees with an exclusive preview of the trends and insights from Deloitte’s new Australian research powered by the Deloitte […]

Client Story + Press Release

How Cotton On is Winning the CX Game

February 20, 2019

Elevating the customer experience (CX) remains a hot topic for retailers in 2019, with many investing in a range of CX programs and tools to keep up with the digitally-empowered consumer across all channels. One prominent retailer leading the way in this domain is the Cotton On Group. Last year it launched ‘Perks’ – a […]

Perspective + Strategy

The Retail Apocalypse Myth

December 2, 2018

Fear, Uncertainty, and Doubt (aka FUD), the infamous sales and marketing technique, has become even more common in our digital age. So, when retailers find themselves exposed to a barrage of scary information about the impending retail apocalypse, they should be wary – someone is definitely trying to sell them something.

Perspective + Technology

Artificial Intelligence – The Good, The Bad, and The Ugly

October 14, 2018

In 2018, you just can’t hide from the media frenzy around Artificial Intelligence. At the same time, just about every software application with semi-advanced algorithmic capabilities now claims to include AI. In all the hype, a common misunderstanding about the technology prevails.

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Our Team + Perspective

London’s best in-store experiences

August 7, 2018

This year, London got a real summer for a change, and I was lucky enough to be there to represent Retail Directions at a fashion-technology event and adventure through iconic fashion districts to discover the latest retail trends the city has to offer.

Perspective + Business

The 100-year Honeymoon is Over

July 9, 2018

Until a few years ago, Australia’s supermarkets enjoyed a century of trading nirvana, isolated from operationally excellent global competitors. Fortunately for shoppers, Aldi and Costo arrived down under and shook up the cosy system.

Our Team + Perspective

The mirage of the super-network

May 28, 2018

As our dependence on digital connectivity grows, we become increasingly vulnerable to unexpected and uncontrollable events that could make the systems we rely on so heavily unusable.

Our Team + Perspective

Data breach – be aware and prepare

May 24, 2018

Organisations that ignore their obligations under the Australian Privacy Act and poorly manage personally identifiable (customer) data can no longer hope to survive by hiding in the shadows.

Our Team + Perspective

How to use data holistically to shape customer journey

May 22, 2018

The modern customer has a large and dynamic digital footprint, data-driven analytics across all channels can yield many insights, which can help retailers better engage with their customers.

Our Team + Perspective

Why some things don’t sell online

May 22, 2018

As prolific as online shopping has become, some things just don’t sell online. This immediately creates a spectrum, explaining why some products are harder to sell digitally than others.

Our Team + Perspective

How to play the retail game

May 22, 2018

Ensuring employees are engaged in the challenging retail environment is not easy, yet it is so fundamental to success. This is where games come in.

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