Retail Operations Manager
The one single phenomenon that matters most in retail operations can be defined as 'leverage'. When you run a chain of 100 stores, everything you do as Retail Operations Manager will be amplified 100-fold. Thanks to such leverage, in larger chains great ideas quickly turn into real gold and bad ones turn into disasters.
Retailers who expand from a single store know the rapidly growing pain as they add more stores. When the business grows to five stores, it cannot be successfully managed without a system. So if you run a retail chain, you need a system.
But the system must be right. If you have an inadequate system it will quickly amplify your pain: it will starts to crack when you get to 30 stores; it will stop working when your network goes down; it won’t be able to handle store-specific prices; it will only keep the latest cost - the list of typical system shortcomings goes on. In sharp contrast to such inadequacies, Retail Directions - from the very outset - incorporated uniformity, efficiency, scalability and reliability into its solution.
The results can be seen in the unique design of our store-level system:
- You will not need to train your cashiers. This means that you will eliminate significant cost and effort associated with training. With the Retail Directions solution, you will never have a situation when a new cashier does not know how to use the system. This means lower operational cost and fewer errors to detect and fix.
- Fast sales processing. A simple, multi-item sale can be processed in less than 15 seconds.
- High reliability - in a multi-register store you don’t lose the ability to trade, even if all the servers and networks go down.
- All computer-related tasks can be eliminated from the stores. The store staff don’t need to perform backups or run batch jobs. The store system operates like an appliance.
- Our complete remote system management tools allow Head Office to easily maintain, update and re-configure store systems.
- A wide range of management reports help you and your regional managers to run the business. With an internet connection: loss prevention, exception reports and comparison reports can all be accessed from your laptop.
- Powerful Customer Relationship Management tools that help you increase and retain customer loyalty.
When you move to Retail Directions, you will positively revolutionize how you manage your stores. You will get great results with much less effort. You will be able to focus on improving your processes rather than concentrating on just keeping them running.