Retail Operations Manager

The one single phenomenon that matters most in retail operations is 'leverage'. When you run a chain of 100 stores, everything you do as Retail Operations Manager is amplified 100-fold. This is why in larger chains, great ideas turn into gold and bad ones turn into disasters.

Retailers who expand from a single store are acutely aware of rapidly growing pain as more stores are added. When the business grows to five stores, it becomes impossible to successfully manage it without a system. So if you are a chain retailer, you need a system.

But there is a flip-side to this story if the system is not right. Here are some reasons why an inadequate system (that also happens to be your main leverage tool) can quickly amplify pain rather than reduce it: it starts to crack when you get to 30 stores; it stops working when your network goes down; it can't handle store-specific prices; it only keeps the latest cost; and, the list goes on. In sharp contrast to such inadequacies, Retail Directions has from the outset, incorporated uniformity, efficiency, scalability and reliability into its solution.

The results are reflected in the unique design of our store-level system:

  • No cashier training is required. This means you eliminate the cost and effort associated with cashier training. With a Retail Directions solution, you will never have a situation when a new cashier does not know how to use the system. This means lower operational cost and fewer errors to detect and fix.
  • Fast sales processing. A simple, multi-item sale is processed in less than 15 seconds.
  • High reliability - in a multi-register store, it is practically impossible to lose the ability to trade, even if all the servers and networks go down.
  • All computer-related tasks are eliminated from the stores. There is no need to perform backups or run batch jobs. The store system is an appliance.
  • Our complete remote system management tools allow Head Office to easily maintain, update and re-configure store systems.
  • A wide range of management reports help you and your regional managers to run the business. With an internet connection: loss prevention, exception reports and comparison reports are all available from your laptop.
  • Powerful Customer Relationship Management tools that help you increase and retain customer loyalty.

When you move to Retail Directions, you will positively revolutionize how you manage your stores. You will get great results with much less effort. You will be able to focus on improving your processes rather than concentrating on just keeping them running.